Like the phone based RepChecks programme, the RepChecks email survey programme works to an objective of understanding the customer relationship experience so as to deliver a more cohesive and value based approach across all such customer interfaces.
Emailing customers on behalf of our clients through our CRS survey software will generate an in-depth understanding of the sales person’s effectiveness across a number of disciplines. This valuable knowledge is secured by gaining critical knowledge across areas that may include their product and process knowledge, their specific effectiveness, their ability to add value to the relationship, their levels of motivation, their responsiveness and accuracy as well as their professionalism across all aspects of the engagement process.
Further evaluation across areas that include Strength of Relationship, levels of Attained Respect, Pro-activeness in relation to sell-in and sell-through, as well as Initiative, Drive, Empathy and Understanding form crucial aspects of the overall knowledge base that is captured with each RepChecks.
RepChecks email surveys can be undertaken in bundles as few as 50 or up to 50,000 at a time as well as daily, weekly or monthly as required.
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